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ProClaim offers a system of 100% CQI review. The Intelligent CQI Solution provides a comprehensive system of proprietary algorithms and human review to perform retrospective quality assurance activities and provide reports to assist in the improvement of EMS clinical care. This function reports directly to your agency leaders to facilitate their review of calls with your EMS field providers.

ProClaim remains able to work with and bill for services documented in any ePCR platform.  Over the years, however, we have found several current and prospective clients are interested in exploring new ePCR options.  ProClaim is now able to offer ePCR to all of our clients through new partnerships with Zoll and ESO, often, at no additional cost.

ProClaim offers an adaptive turn-key solution for your tablet ePCR hardware including the necessary software, support, and training to create a smooth transition from paper or another ePCR system.  These durable tablets come with appropriate connectivity and are secured with double password access, encryption, as well as the ability to remotely delete sensitive information. In the event of loss, theft or total failure, new devices are shipped out overnight.

ProClaim collects all necessary information from your agency Patient Care Reports (PCRs) and provides all necessary management and data input to participate in the CARES (Cardiac Arrest Registry Enhanced Survival) database. Cardiac arrest survival data for your agency can be important for your CQI programs and level of clinical sophistication.

After every EMS call, your patients receive a patient satisfaction survey of questions that ask about the quality of their experience.  From these patient answers, the data is collected, analyzed, and compiled into reports that provide statistical data. These reports provide an invaluable tool to use as part of your agency CQI program.

ProClaim utilizes its Deductible Management tool to identify unmet patient deductibles upfront. This process allows us to hold the bill in an effort to have another provider meet that patient deductible.  This tool monitors the patient insurance in real-time and notifies us when the deductible becomes satisfied.  Once the deductible is satisfied (usually within 45 days) we then bill the health insurance and avoid the deductible.  This tool greatly reduces your ‘self-pay’ and increases revenue by allowing us to know the perfect time to bill your claims.

ProClaim has entered into partnership with Prodigy EMS to offer a training solution for all of your EMS field providers. The cost of this service will vary by agency but is available at preferred pricing to active ProClaim clients. With a full library of EMS continuing education content, Prodigy provides Departments with access to a growing variety of course offerings. These courses are offered live & on-demand and are designed not only for recertification but for all areas of training. Our courses are ideal for new employee onboarding, annual training, and remediation. Organizations can also add their own training classes. These can then be tracked like any other course on Prodigy and even be taught in a live virtual classroom. All credit-bearing courses offered on Prodigy are approved by CAPCE (the Commission on Accreditation for Pre-Hospital Continuing Education.) CAPCE is recognized nationally as the accrediting organization for EMS continuing education. CAPCE-approved classes can be used for NREMT (national) recertification in addition to most state certification requirements.