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ProClaim was founded in 2001 by Joanne Orlando and Cindy Orfino. With exclusive experience in ambulance billing and collections, both Joanne and Cindy have extensive operational and management experience in the EMS industry.

Joanne developed, coordinated and maintained the Medical Transportation Department at Westchester Medical Center for both inpatient and outpatient services. During her tenure, she developed this facility’s Medical Transportation that included the policies, procedures and mandated requirements for all Federal, State and County agencies. Subsequently, she worked as Assistant Director of Reimbursement for one of the largest private ambulance companies in the NY metropolitan area.

As an expert in ambulance billing and collections, Cindy’s entire career has been focused on the ambulance industry. She has many times functioned as the key point person in the integration of the accounts receivable of acquired companies into larger ones. She was consistently sought after by ambulance companies to correct previous billing errors, ‘clean up’ the receivables and guide them to a path of financial success.