One Central Ave, Suite 111 | Tarrytown, NY 10591
T: (914) 366-4004 F: (914) 366-4111


About Us

In response to the growing demands of the ambulance community and changes in healthcare, ProClaim was founded in 2000 and is a National Women Business Owners Corporation (NWBOC) and NYC Women-Owned Business Enterprise (WBE). Ambulance billing and reimbursement require knowledge and experience that only comes with working exclusively on EMS claims. Choosing a company that possesses this expertise is the first step toward financial success.

As a local company, ProClaim is experienced in the fine intricacies and billing submission requirements of the Tri-State insurance carriers including all NYC Medicaid counties. We are 100% compliant with all Medicare, Medicaid and HIPAA regulations and continually remain current with all revisions issued by Federal, State and County agencies.

Our extensive experience in the ambulance industry has taught us that financial success is dependent upon a union of billing with operations. To that end, we maintain close relationships with our clients. Once you have chosen our outstanding services, it means that you are not only our valued customer but also our partner in business.

Our Founders

ProClaim was founded in January 2000 by Joanne Orlando and Cindy Orfino. With exclusive experience in ambulance billing and collections, both Joanne and Cindy have extensive operational and management experience in the EMS industry.

Joanne developed, coordinated and maintained the Medical Transportation Department at Westchester Medical Center for both inpatient and outpatient services. During her tenure, she developed this facility’s Medical Transportation that included the policies, procedures and mandated requirements for all Federal, State and County agencies. Subsequently, she worked as Assistant Director of Reimbursement for one of the largest private ambulance companies in the NY metropolitan area with billings of over $4 million per month. In addition, Joanne served as Director of Reimbursement to a large private company that serviced the 5 boroughs as well as the 911 EMS service of NYC.

As an expert in ambulance billing and collections, Cindy’s entire career has been focused on the ambulance industry. She has many times functioned as the key point person in the integration of the accounts receivable of acquired companies into larger ones. She was consistently sought after by ambulance companies to correct previous billing errors, ‘clean up’ the receivables and guide them to a path of financial success. Cindy also served as Assistant Director to a large private company that serviced the 5 boroughs as well as the 911 EMS service of NYC.